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Mô tả công việc

- Achieving a high level of guest satisfaction, consistency, politeness and efficiency in services - To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to OPERA system - Be familiar with all the hotel‘s programs and Accor programs. - Ensure the Front Desk area is clean and tidy at all time. - Ensure that all telephones are answered promptly and clearly in a courteous and friendly manner during while on duty. - Check the validity of all kind on going vouchers when receiving from guests. - Enter and update all guest transactions immediately and accurately. - Handle currency exchange transaction according to the procedures where receipt is signed by the guest and receipt is given to guest for guest reference. - Prepare and balance cashier report and remittance envelope at the end of each shift. - To be aware of counterfeit currency and travel cheques. - Ensure that all guest transaction at the front desk are signed by the guest. - Arrange guest bills into respective file according to Accor policy and procedure.