Điều phối viên Buồng phòng (Order Taker)

Mô tả công việc

- Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction. - Receives, records, and distributes various reports. - Receives, records, and transmits guest requests accurately. - Responsible for entering accurate room status into computer daily and investigate discrepancies. - Maintains and update administrative data. - Maintains working area and equipment in a proper state of cleanliness and repair. - Report guest complaints to Executive Housekeeper or delegate immediately. - Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards. - Attends meetings and training sessions as required. - Is multi-skilled as a Room Attendant as well as other areas of Housekeeping. - Adheres to Housekeeping standards and procedures and enforces same. - Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. - Perform any other duties which may be assigned by the management from time to time.